Request a demo Contact MBG

About MBG

Frequently Asked Questions

  1. How does MBG get data from telecom carriers?
  2. What telecom carrier billing formats does MBG support?
  3. How does MBG provide security for your Web-based systems ?
  4. Since MBG is an Application Service Provider (ASP), you have a lot of important data on your premises. Are you prepared in the event of a disaster that would affect your operations?
  5. My company has offices in several countries. Can MBG's solutions work for my international business?
  6. Does MBG process VoIP call detail information?
  7. Which switch vendors does MBG PBX processing?
  8. With MBG’s corporate chargeback solution, can I reallocate expenses into my unique hierarchy?


1Q: How does MBG get data from telecom carriers?
 
1A: MBG receives data from carriers in both electronic and paper formats. The primary methods by which MBG collects data are: billing tapes, CD’s, FTP or EDI.
2Q: What telecom carrier billing formats does MBG support?

2A: MBG accepts data from any carrier which follows standard protocol for data delivery including EDI, Text, EBCDIC, Microsoft Excel or Access. We currently process data from the following carriers:
  • AT&T
  • BellSouth
  • British Telecom
  • Global Crossing
  • Qwest
  • SBC/Ameritech
  • Sprint
  • MCI
  • Verizon

For new carriers not on this list, MBG can have a production system available in 30-90 days.
3Q: How does MBG provide security for your Web-based systems?

3A: MBG maintains separate servers for each client and we ensure that all corporate security requirements are met. Clients can access the servers through private leased lines or via an IPSec VPN. MBG also utilizes state-of-the-art business continuance systems that allow our clients uninterrupted service in the event of an emergency.
4Q: Since MBG is an Application Service Provider (ASP), you have a lot of important data on your premises. Are you prepared in the event of a disaster that would affect your operations?

4A: MBG utilizes state-of-the-art business continuance systems that allow our clients uninterrupted service in the event of an emergency. All data is backed up and stored off-site in a secure location.
5Q: My company has offices in several countries. Can MBG's solutions work for my international business?

5A: Many of our clients have international locations. Our products handle multiple languages and currencies.
6Q: Does MBG process VoIP call detail information?

6A: MBG processes VoIP call detail infromation from almost all vendors including Nortel, Lucent, Intercom and Siemens.
7Q: Which switch vendors does MBG support for PBX processing?

7A: MBG receives data from carriers in both electronic and paper formats. The primary methods by which MBG collects data are: billing tapes, CD’s, FTP or EDI.
8Q: With MBG's corporate chargeback solution, can I reallocate expenses into my unique hierarchy?

8A: All MBG applications are customized to your company's unique hierarchy. We can also maintain multiple hierarchies.