IP Telephony
Is your organization using VoIP? Do you have the ability to collect call detail for corporate chargeback on calls made across IP telephones?
Challenges
Voice over IP (VoIP) technology provides major benefits in both cost reduction and flexibility for mobile employees. As is the case with any technology, different rules apply to how VoIP telephony is used and managed. Collecting VoIP call detail records is a challenge, because the data differs from that generated by standard PBX calls. However, most companies want the ability to search call detail regardless of the technology that is used.
The Answer: MBG VoIP Call Detail Recorder (CDR) Collector
As more companies begin to implement VoIP, it is still possible to collect the same call detail information recorded from standard PBX connections. MBG VoIP CDR Collector has been designed to record call information on Voice over IP phone calls made through the Cisco Call Manager. Once the data has been collected, it is then processed and fed into MBG’s Web-based telecommunications expense management solutions.
The call detail being recorded through the MBG VoIP CDR Collector includes:
- Length of the call
- Date and time of call
- Where the call originated and terminated
- Call transmission method
- Information (411) calls made in network and off network
- Dropped calls
MBG Advantage
The MBG VoIP CDR Collector is certified by Cisco, and collects call detail on other VoIP platforms. MBG has the ability to take call detail from any technology and normalize the data, enabling companies to view and search call detail across the organization regardless of the technology used.
For more about the MBG VoIP CDR Collector, download a fact sheet on this solution.
If you would like to learn more about MBG’s IP Telephony call accounting and management services, please contact us today.
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